Diversion Center Policies

Refund Policy

No refunds will be provided for any service rendered at the Diversion Center. By making a deposit for an appointment, you understand that you must attend the appointment, or you will lose the deposit. The $50 deposit will go towards the total cost of the service, and the balance must be paid in CASH upon arrival at the appointment. Before making an appointment, be certain that the appointment requested is the appointment you need, the Diversion Center cannot be held responsible for providing a service that was not required. It is not recommended that anyone make a deposit for another individual, however, if it does happen, the credit card holder is responsible for the deposit charge, even if the client does not attend their appointment.

Rescheduling Policy

If you need to reschedule an appointment, you must provide the Diversion Center with 24 hours notice, or you will forfeit your deposit. In addition, appointments may only be rescheduled one time per deposit made. This means you can reschedule with 24 hours notice, but cannot reschedule a second time, even with 24 hours notice. If you wish to cancel the appointment, you will not receive a refund, even though services were not provided.

Attendance Policy

Appointments at the Diversion Center must start on time in order to ensure individuals do not have long wait-times for appointments they made and arrived to on time. For this reason, the Diversion Center enforces a 10-minute grace period for appointments, but cannot allow an appointment to take place if the client shows up more than 10 minutes late. If you show up more than 10 minutes late, you will be counted absent and will forfeit your deposit. Please arrive early if possible to avoid any chance that you will lose your deposit.

Privacy Policy

The Diversion Center holds that the client’s privacy and confidentiality is of the utmost importance. For that reason, the appointment you made is confidential and we will never give out any of your contact information to anyone, and we will not speak about you to anyone who we do not have your express written consent to speak with.